FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We’re a general store offering a variety of products from handmade cozy crochet companions to livestock equipment, home essentials, and much more. We’re always adding new items to make your shopping experience unique.

2. Are all your crochet items handmade?

Yes! All our cozy crochet companions are carefully handmade with love and attention to detail, making each piece truly one of a kind.

3. How do I place an order?

Simply browse our store, add your favorite products to the cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email.

4. How is shipping calculated?

Shipping rates are automatically calculated at checkout based on your location and the weight of your order.

5. Do you ship internationally?

Currently, we ship within our selected regions. You can check availability and shipping costs during checkout.

6. How long does delivery take?

Delivery time varies depending on your location and the product ordered. Handmade items may take extra time to prepare before shipping. You’ll receive tracking information once your order is shipped.

7. Can I track my order?

Yes! Once your order ships, you’ll get an email with a tracking number so you can monitor your delivery.

8. What if I receive a damaged or wrong item?

Please contact us immediately with your order number and a photo of the issue. We’ll make it right by sending a replacement or refund as needed.

9. Can I cancel or change my order after placing it?

We can make changes within 12 hours of your order being placed. After that, your order may already be in processing.

10. How can I contact customer support?

You can reach us anytime through our Contact Us page or email us directly at [yourstoreemail@example.com]. We aim to respond within 24 hours.